Dispatch & scheduling for service crews

The day, docked. Every job in its place.

By 7 a.m. the whiteboard is already lying to you. DispatchDock gives HVAC, plumbing, cleaning, and field crews one live board — jobs routed by skill and zone, customers who know when you're coming, and a day that stays true until the last invoice.

Pricing from $49/mo · No card required · Crews of 3–40

Today — Tuesday Board14 jobs · 4 crews · Vero Beach → Stuart● LIVE BOARD

New requests 3

AC not cooling — Orchid IslandPriority · 2 mi from Crew A
Urgent
Pool pump tripping breakerIndian River Shores
Unassigned

Crew A — HVAC 4

Martinez — condenser swap8:00 · On site
On site
Whitfield — tune-up10:30 · ETA sent
En route next

Crew B — Plumbing 4

Harbor Point — water heater9:15 · Parts confirmed
Scheduled
Nguyen — leak check1:00 · Customer confirmed
Confirmed

Done today 3

Coastal Clean — turnover #12Photos attached · Signed
Ready to invoice
Reef Landscaping — irrigationPaid · $420
Invoiced
Route efficiency — drive time down 22% this week78% of today's miles optimized
Crews who run their day on DispatchDock
⚡ BrightSpark Electric❄ CoolAir Pros🔧 Harbor Plumbing Co.🌴 Reef Landscaping✦ Coastal Clean Teams🏊 Bluefin Pool Service
Why crews switch

The board is the office.

No dispatcher translating between a whiteboard, three group texts, and a spreadsheet at 9 p.m. One board — everyone sees the same true day.

0%fewer missed / late arrivals in the first month
0 hrssaved per dispatcher, per week, on re-routing and ETA texts
0%of customers confirm their window without a phone call
0 minfrom job done to invoice ready — photos and notes attached
🗓️

Drag it. It's routed.

Drop a job on a crew and DispatchDock checks skills, zone, drive time, and parts before it sticks. Conflicts surface before your customer feels them.

📍

ETAs customers trust

Customers get a live window and a text when their tech is actually en route — not a 4-hour shrug. Confirmations and reschedules happen in the message.

📸

Proof, not paperwork

Photos, checklists, and a signature land on the job card as the work happens. The office stops chasing techs for yesterday's notes.

🧭

Zones that make sense

Draw your real service areas — barrier island, mainland, south county — and let routing respect bridges, gates, and the way your town actually drives.

💬

One thread per job

Office, crew, and customer notes live on the job, not scattered across phones. Anyone can pick up a job mid-day and know exactly where it stands.

🧾

Done means invoice-ready

Labor, parts, and photos roll into a clean summary the moment a job closes. Send it the same day, while the work is still fresh in the customer's mind.

How it works — one job, four states

Follow one call from panic to paid.

Tap through the day of a single urgent job. This is the whole product in four panels.

Product views

Built to be looked at all day.

A dispatch board lives on a wall monitor and in a tech's pocket. Both views were designed first — the marketing came second.

Owner analytics — the week at a glance

Jobs completed, first-time fix rate, and drive-time waste — without exporting anything.

Jobs this week86 completed · +12 vs last week
First-time fix91% — parts checks working
Drive time−22% after zone routing

Crew mobile view

Crew A — Today

Next: Whitfield tune-up · 10:30

Gate code + notesOrchid Island gate · Dog on site (friendly)
Parts on truck ✓Capacitor · Filter 20×25 · Thermostat
Pricing

Pay per crew, not per headache.

Every plan includes the live board, customer ETAs, and mobile crew view. No per-text fees, no “contact sales” maze.

CompareDockHarbor ★Fleet
Live dispatch board✓✓✓
Smart routing by skill + zone—✓✓
Customer ETA texts + live windowBasic✓✓
Invoice-ready job summaries—✓✓ + exports
Multi-location / multi-board——✓

Dock

For a single crew getting off the whiteboard.

$49/mo

  • 1 crew · up to 5 techs
  • Live board + mobile view
  • Basic customer ETAs
  • Email support
MOST POPULAR

Harbor

For growing companies running 2–6 crews.

$119/mo

  • Up to 6 crews · 25 techs
  • Smart routing + zones
  • ETA texts + live window
  • Invoice-ready summaries

Fleet

For multi-location operators who need the full picture.

$249/mo

  • Unlimited crews & boards
  • Multi-location analytics
  • Exports + priority support
  • Dedicated onboarding
FAQ

Questions dispatchers actually ask.

Do my techs need to be “tech people”?

No. The crew view is three big actions: Start, Arrive, Done — plus photos. If a tech can send a text, they can run DispatchDock.

What happens when a job runs long?

The board re-flows the rest of that crew's day, flags the customer whose window will move, and drafts the heads-up text. You approve it in one tap.

Can customers reschedule without calling us?

Yes — the ETA message includes a reschedule link. The new time lands back on the board automatically.

Does it replace our invoicing software?

DispatchDock prepares an invoice-ready summary with labor, parts, photos, and signature, ready to export to your existing accounting tool.

How long does setup take?

Most crews dock their first board in one evening — import your techs, zones, and jobs, and tomorrow starts organized.

Dock tomorrow's board tonight.

Set up the board in an evening. Wake up to a day that's already organized.

No card required · Set up in an evening

Start your board

Create your board — it takes about a minute.

✓ You're on the board. Your crew's day is docked and ready to roll.